Short answer
First confirm that the filing has a submission reference. Then check whether Companies House has returned a later status that Balansix has not yet reflected.
What to check
- Keep the Companies House submission reference.
- Check the latest filing status in Balansix.
- Do not submit the same accounts again simply because the status is still Pending.
- If Companies House has returned a response but Balansix remains Pending, contact support with the reference.
What should happen
The filing should eventually move from Pending to its returned final state when the response is received and processed.
When to contact support
Contact support where an external Companies House response exists but Balansix has not updated, or where the pending state persists without a usable reference.
What Pending means
Accounts filed electronically are checked by Companies House before they are accepted. Pending means the submission has been sent and a response is still awaited, or has not yet been reflected in Balansix.
Processing can take longer at busy times, especially around common filing deadlines. Accounts are only treated as delivered once Companies House accepts them, so keep the submission reference and monitor the status closely when a deadline is near.
Frequently asked questions
Should I resubmit if the filing stays Pending?
No. Submitting the same accounts again can create a duplicate submission. Keep the reference and check the status first.
How do I know Companies House has received the accounts?
The submission reference confirms the filing was sent. The final status shows whether it was accepted or rejected.
What if the filing deadline is close?
Contact support straight away with the submission reference so the status can be checked before the deadline passes.