Short answer
A double-entry trial balance should net to zero. If it does not, first identify whether the difference comes from opening balances, an incomplete or migrated posting or a control workflow rather than posting a balancing journal without explanation.
What to check first
Why this happens
Balansix is designed around balanced double entry, so an unexplained difference usually points to an incomplete opening or migration state or a posting that has not completed through the intended workflow.
Steps to resolve it
- Run the trial balance for the full relevant period without restrictive filters.
- Identify the exact difference amount.
- Compare the opening position to the agreed source trial balance.
- Review the nominal ledger around the date the imbalance first appears.
- Resolve the underlying source or controlled opening entry, then rerun the trial balance.
What to avoid
Frequently asked questions
Can a normal journal be one-sided in Balansix?
Normal accounting journals should remain balanced. An imbalance indicates that the source or opening process needs investigation.
Could opening balances cause the issue?
Yes. Opening balances are a common place to investigate, particularly where the client was migrated with debtor, creditor or bank subledger detail.
Should I use an unallocated account to fix the trial balance?
Unallocated/control accounts should reflect a real controlled workflow, not be used as a plug for an unexplained imbalance.